About The Role

The IT Administrator is responsible for Asset Management and IT administration tasks under the overall direction of IT Service Deliver Manager.

The successful candidate will be required to work with resource from across the IT Department, utilising the skills of various team members to achieve the necessary project outcomes. 

Reports to IT Service Delivery Manager.

This full-time role will initially be office-based to allow for training and onboarding. Upon the successful passing of probation, a hybrid working pattern will follow, with a minimum of 3 days in the office.

Main Responsibilities

• Working with senior IT Management, negotiating with stakeholders to manage deadlines and expectations.
• Effectively and accurately communicate relevant project information to the project team.
• Keeping senior IT Management and others informed about project status and issues that may impact user relations.
• Building and maintaining working relationships with team members, vendors and any other departments involved in the project.
• Working with upper management in defining goals, tasks, and resource requirements.
• Ownership of the Starters and Leavers process, ensuring all relevant accounts and IT equipment is in place for new joiners and administrating leavers’ returned equipment and account closing.
• Managing the ordering process for IT equipment, peripherals, software, and licensing for the business globally.
• Achieving a good overview of available assets with communication from the assigned deployment role.
• Co-ordinating and managing faulty/damaged assets that need to be sent offsite for repair.
• Developing and maintaining vendor relations.
• Managing the entire purchase of inventory related to hardware, software, and other IT supplies.
• Liaising with local suppliers, enabling access to IT supplies as and when required, and maintaining local office IT infrastructure.
• Managing inventory related to hardware, software and other IT supplies.
• Following processes to ensure that a high quality of service is provided to both internal and external customers.

ABOUT YOU

Skills and Attributes:

• Negotiation and time management skills.
  
• Solid relationship management and performance management skills.
• Ability to multitask and handle competing deadlines.
• Strong understanding of the organization’s goals and objectives.
• Ability to motivate and direct others.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Ability to retain and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Keen attention to detail.
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment.
• Prince2, Agile Project Management qualifications, and/or ITIL qualifications desirable.

What we offer

For the right candidate, we will offer a competitive salary and benefits package which includes 25 days annual holiday, private healthcare, employer contributory pension, free emergency care for dependents and life assurance. Our commitment to Diversity, Equity and Inclusion sees us offer inclusive bank holidays, learning opportunities around DE&I, targeted mentoring programmes and the opportunity to participate in a number of active Employee Led Networks and associated events. Finally, this role will be supported by several benefits related to our ‘Employee Value Proposition’, including individual development budgets.

M&C Saatchi Group is a creative company that connects specialist expertise, fuelled by data, technology and culture, to help clients navigate, create and lead meaningful change. The Group operates across five core divisions: Connected Creativity; Passion Marketing; Global & Social Issues; Brand, Experience & Innovation; and Performance Media. Headquartered in London, operations span 23 countries with major hubs in the UK, Europe, US, Middle East & Africa, Asia and Australia. M&C Saatchi Group’s two principles, Diversity of Thought and Brutal Simplicity of Thought, guide how they build teams and solve problems.

M&C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics.

All employee information is kept confidential according to General Data Protection Regulation (GDPR).

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