We are looking for confident Account Manager to work to support one of our major clients (Retail and FMCG) to support the build and development of their customer loyalty programmes.

This role is a 3 month fixed term contract.

What you'll do:

Running and delivering multi-channel CRM programmes with the ability to learn and develop your understanding and experience through the role. Your will have a problem solver mindset, coordinating with our day-to-day clients and third-party agencies to ensure there is a clear end to end roadmap across CRM channels, and being able to deliver our agency process end to end to fulfil our comms development.

• Work with clients to interrogate and align briefs and creative feedback to align to business direction
• Project manage that business direction through to completion in the agreed timeframes
• Hold the single overview of all the moving parts for own workflows
• Understand business finances and retainer scope, and ensure finance admin is always up to date
• Advise the business owners on how they can help unblock issues that may arise through campaign delivery
• Motivate, cajole and manage stakeholders to deliver the items for which they are accountable
• Own all paper trails making sure that the right documentation and records are in place for every stage of campaign production
• Be the first point of contact for all client requests and will have strong relationships with both Key Client Stakeholders and other agency teams to ensure that campaign timings and processes are clear and adhered to. This will require you to publish regular status updates and attend status meetings

About you:

You should be a confident, approachable, friendly person who enjoys an informal yet professional and rigorous working environment. You should be able to comfortably follow process, whilst remaining flexible and adaptable to priority business requirements (retail account means that we get these every so often if a product becomes unavailable for example). You’ll be a key team member with a can-do attitude ready to get involved.

What you'll bring:

• Experience in an agency environment, following agency process to deliver campaign end to end.
• Previous knowledge in a CRM platform (Braze, Salesforce, Adobe or similar) 
• Experience picking comms plans, briefing through creative, copy/design, development and QC, whilst ensuring internal and client stakeholders approve at each stage. 
• Effectively and simply distilling what the brief is, clarifying any feedback and debriefing teams, with strong attention to detail through build and QC to ensure the communication is delivered smoothly and on time. (This is something which can be practised and achieved as part of the role’s development.)
• Experience of CRM projects with multiple stakeholders
• Production management experience in getting CRM projects live (knowledge of JIRA preferable)
• Solid interpersonal capabilities along with strong verbal, visual and written communication skills. Being theday-to-day touch point for clients directly.
• A proven track record in project management and organization. Ability to deliver a project on time, and adapt and update resource if timings move around
• Resourceful problem solver with enthusiasm to learn, and ability to present proactive solutions for day-to-day challenges
• Keeping abreast with CRM and Loyalty industry trends and competitor landscapes.

About M&C Saatchi UK

This role sits within the M&C Saatchi London division of the M&C Saatchi Group. Although we share our group’s vision, our personal mission is to “create work that is talked about all over the world”, ensuring we place the customer firmly at the heart of our communications, and we use this ethos in all our advertising from Brand TV through to CRM programmes.

As an agency we are guided by two core philosophies that are central to everything we do and everything we are:

• Brutal Simplicity of Thought – experts at understanding complex categories and businesses and finding a simple, effective way through
• Diversity of Thought – we know that when we do this, we are more creative

Essentially, we get to the heart of business problems; whether that’s taking pressure off the NHS when emergency rooms are way past capacity or using rewards to drive ATV for Costa coffee. Using brilliant creative and sharp strategy, we help brands across a range of sectors and specialisms realise their ambitions.

About M&C Saatchi Group
M&C Saatchi Group is a creative company that connects specialist expertise, fuelled by data, technology, and culture, to help clients navigate, create, and lead meaningful change. The Group operates across five core divisions: Connected Creativity; Passion Marketing; Global & Social Issues; Brand, Experience & Innovation; and Performance Media. Headquartered in London, operations span 23 countries with major hubs in the UK, Europe, US, Middle East & Africa, Asia and Australia. M&C Saatchi Group’s two principles, Diversity of Thought and Brutal Simplicity of Thought, guide how they build teams and solve problems.

The M&C Saatchi Group UK has pledged its commitment to create a company that values difference, with an inclusive culture brought to life through equity. As part of this, M&C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. All employee information is kept confidential according to General Data Protection Regulation (GDPR).

Applications close: Thursday, 5th December 2024. No recruitment agencies .

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