M&C Saatchi Group is looking for a dynamic and proactive leader to our UK workplace operations team.  You should have a passion for delivering high quality Workplace operations services. You will oversee a wide scope of services that contribute towards the day-to-day workplace experience including, facilities, ME&P, Despatch, Front of house, Security, catering, housekeeping etc.  Our team works in close partnership to deliver an exceptional working environment and seamless experience for all staff, visitors and tenants.

This role is pivotal in expanding the internal and outward facing customer relationships and delivery of consistent service standards across portfolio, to support the implementation of the workplace operations strategy plans.

This is a full-time, in-office position with the expectation of working on-site five days a week. Occasional out-of-hours work may be required to manage projects outside of regular office hours and respond to emergencies.

What you'll do:

You will provide effective leadership and management of the UK Workplace operations team, driving efficiency and continuous improvement of service and providing effective contract management for outsourced services.

You will have day to day responsibility for the safe operation, function and workplace operations for the UK offices. This will require you to work closely with your counterparts, peers, senior stake holders, managing various resources and teams to meet the demands of the business.

• Ensure all aspects of the Workplace Operations functions are being performed to the highest standards and ensuring all tasks and work are done safely, on time and within budget.
• Take responsibility for compliance across all operations, for all health & safety standards, policies and relevant legislation. Including the maintaining of records and documents etc to ensure we meet all legal requirements, best practice, and organisational objectives
• Have strong Commerciality experience to drive budget efficiencies, and procurement improvements 
• First Responder: Act quickly in emergencies, coordinating with emergency services and internal teams efficiently, effectively and as needed
• Build Relationships: Work closely with clients, contractors, and technical teams.
• Drive Excellence: Manage services to meet performance standards and value-for-money goals.
• Champion, promote and enforce a health and safety focused culture.
• Have a customer-focused approach and emphasis on continuous improvement

• Be key in delivering the infrastructure and business systems required to enable the workplace operations to run successfully
• Create a destination – using the workplaces to create spaces people want to attend and add value to the office experience
• Play an integral role in the development, compliance, and progression of group lead accreditations such as ISO’s
• Provide support, coaching and mentoring to all team members to encourage personal development and to ensure everyone can work to the best of their capabilities to deliver the required levels of excellent service.
• Be a strong communicator and relish the opportunity to build strong working relationships with an extensive network of key stakeholders, including the executive team.

ABOUT YOU:

What You'll Bring:

To be considered for this challenging and rewarding position, you will be able to demonstrate a proven track record in successful service delivery, in a highly customer focused organisation. You will be able to demonstrate an ability to work collaboratively and to effectively manage facilities management services including a rounded understanding and experience in both hard and soft services. Well evidenced experience in the leadership and management of a diverse internal team, working alongside a range of specialist external contractors will be required.

• Proven track record in successful service delivery within a highly customer-focused organization.
• Experience in managing both hard and soft facilities management services, and the ability to collaborate effectively with internal teams and external contractors.
• Up-to-date knowledge of environmental and workplace legislation.
• Experience conducting investigations, ensuring compliance, and recommending corrective actions.
• Provide guidance and support using Health & Safety and facilities management expertise.
• Responsible for the safe upkeep of workplace portfolio and coordination with contractors, adhering to Health & Safety legislation and company procedures.
• Identify opportunities to enhance operations, appearance, and maintenance of buildings and offices.
• Manage and administer contracts necessary for running the buildings.
• Process routine repairs and requests with in-house teams or approved contractors.
• Oversee Planned Preventative Maintenance (PPM) and other maintenance works in accordance with policies and procedures.
• Manage matters arising from Building Health & Safety risk assessments and update the management system accordingly.
• Inspect buildings and offices regularly, reporting and addressing any issues.
• Create and review annual budgets, ensuring effective control over budgets related to properties, capital works, office moves, and projects.
• Develop strong working relationships with contractors and partner suppliers.
• Manage and supervise workplace operations teams, ensuring regular performance reviews, training, and development.
• Oversee security provisions, CCTV, and access control systems, liaising with contracted companies.
• Flexibility to work out of hours and be a point of contact for daily operations support.
• Plan and deliver major and minor refurbishment projects, managing and coordinating contractor works.
• Facilitate internal and external events, assisting in BCP and DR requirements.
• Qualified First Aider and Fire Marshal trained.
• Experience working across a diverse, multi-site estate portfolio.

Desired Qualifications

• IOSH, Nebosh, or other related accreditations.
• Experience managing TFM support.
• Excellent communication skills with a focus on attention to detail and high-quality output.
• Great people management skills and the ability to build positive relationships.
• Strong IT skills, including a working knowledge of CAD.
• Member of IWFM, RICS, or another related organization.

WHAT YOU’LL GET

For the right candidate, we will offer a competitive salary and benefits package which includes 27 days annual holiday, private healthcare, employer contributory pension, life assurance and income protection. We also offer a host of benefits that support wellbeing including subsided gym membership, whilst our commitment to Diversity, Equity and Inclusion sees us offer learning opportunities around DE&I, targeted mentoring programmes and the opportunity to participate in a number of active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success.

ABOUT M&C SAATCHI GROUP

M&C Saatchi Group is a creative company that connects specialist expertise, fuelled by data, technology, and culture, to help clients navigate, create, and lead meaningful change. The Group operates across five core divisions: Advertising, Consulting, Media, Passions and Global & Social Issues. . Headquartered in London, operations span 23 countries with major hubs in the UK, Europe, US, Middle East & Africa, Asia and Australia. M&C Saatchi Group’s two principles, Diversity of Thought and Brutal Simplicity of Thought, guide how they build teams and solve problems.

M&C Saatchi Group is an Equal Opportunity Employer which does not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on talent and capability, without regard for any personal characteristics.

All employee information is kept confidential according to General Data Protection Regulation (GDPR).

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