Part of M&C Saatchi, this specialist division partners with governments, civil society, academia, and the private sector, to work on the critical issues of our time, including, conflict prevention and sustainable development. We provide a fully integrated, end to end service, combining multi-disciplinary communications teams with subject matter experts, across the world. Our work is domestic and global, often affecting the most vulnerable in society, with international activity orientated towards conflict affected or developing countries.

We are seeking a personable and motivated IT Operations Analyst to join our team as the primary point of contact for IT support services. In this role, you will provide first-line technical assistance to staff, support onboarding and offboarding processes, and help maintain a secure and efficient technology environment. This is an excellent opportunity for someone looking to start or advance their IT career in a fun, dynamic, and collaborative workplace.

RESPONSIBILITIES

• Serve as the primary point of contact for all IT support requests

• Facilitate onboarding and offboarding for new and departing staff

• Build and configure laptops

• Troubleshoot hardware and software issues (onsite and remote)

• Document issues, resolutions, and best practices

• Manage tickets throughout their lifecycle using our ITSM platform

• Maintain and contribute to internal IT documentation and user guides

• Assist staff in understanding and navigating the IT environment

• Manage file access and user permissions

• Track and manage device assets via Intune

• Escalate complex issues to senior IT staff when required

• Support broader IT initiatives and projects

• Follow security-first principles in all work activities

EXPERINCE

• Minimum 1 year of relevant IT support experience

REQUIRED SKILLS

• Proficiency with Windows and macOS operating systems

• Working knowledge of Office 365 applications (Outlook, Teams, Word, Excel, etc.)

• Excellent written and verbal communication skills

• Experience using an IT ticketing system

• Strong problem-solving abilities

• Ability to follow processes and procedures

• Comfortable explaining technical concepts to non-technical staff

• Experience with AV/conference room setup and troubleshooting

• Ability to apply effective troubleshooting methodologies

• Prior IT support or helpdesk experience (advantageous)

DESIRED SKILLS

• Experience with Microsoft 365 Admin Centers (Defender, Intune, Entra)

• Exposure to on-premises IT environments

• Virtualisation experience

• Understanding of cybersecurity concepts (CIA Triad, Defence in Depth, Zero Trust, Least Privilege)

• Basic PowerShell skills

• Understanding of networking fundamentals and the OSI model

WHAT YOU’LL GET

For the right candidate, we will offer a competitive salary and benefits package along with all the necessary personal development required to set someone up for success.

ABOUT M&C SAATCHI GROUP

M&C Saatchi Group is a creative company that connects specialist expertise, fuelled by data, technology, and culture, to help clients navigate, create, and lead meaningful change. The Group operates across five core divisions: Connected Creativity; Passion Marketing; Global & Social Issues; Brand, Experience & Innovation; and Performance Media. Headquartered in London, operations span 23 countries with major hubs in the UK, Europe, US, Middle East & Africa, Asia and Australia.

M&C Saatchi Group is an Equal Opportunity Employer which does not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on talent and capability, without regard for any personal characteristics.

All employee information is kept confidential according to General Data Protection Regulation (GDPR).

APPLICATIONS CLOSE 30 JANUARY 2026. NO RECRUITMENT AGENCIES.

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