Description:

What you need to know about us

M&C Saatchi Performance is a global digital media agency, connecting brands to people. We deliver business growth for our clients through effective, measurable, and evolving digital media strategies.

About the Role: We are seeking a highly motivated and experienced Account Manager to join our dynamic team and drive the growth of our e-commerce marketplace in the US, UK, and South Asian countries. As an Account Manager, you will play a pivotal role in developing and maintaining strong relationships with key sellers and brands, ensuring their success on our platform.

Key Responsibilities:

Seller Acquisition and Management:

Collaborate with sellers from the US, UK, and South Asian countries who align with our marketplace's strategy and target audience.

Conduct thorough onboarding processes for new sellers, providing them with the necessary tools, training, and support to successfully launch and manage their online stores.

Develop and maintain strong relationships with existing sellers, addressing their needs and concerns proactively.

Provide strategic guidance and recommendations to sellers on product listing optimization, pricing strategies, marketing campaigns, and customer service best practices.

Marketplace Growth:

Collaborate with cross-functional teams (e.g., marketing, product, operations) to develop and implement growth strategies for the US, UK, and South Asian markets.

Analyze market trends and competitor activities to identify opportunities for expansion and differentiation.

Conduct market research and gather insights to understand the preferences and needs of buyers in each region.

Performance Analysis and Optimization:

Monitor and analyze key performance indicators (KPIs) for sellers and the overall marketplace, including sales volume, customer satisfaction, and seller engagement.

Identify areas for improvement and implement targeted optimization strategies to enhance seller performance and drive marketplace growth.

Customer Service and Support:Provide exceptional customer service and support to both sellers and buyers, resolving inquiries and issues promptly and effectively.

Foster a positive and collaborative environment that encourages seller success and buyer satisfaction.

Qualifications:

Experience: 5-8 years of experience in account management or a related field within the e-commerce industry, preferably with experience in managing marketplaces in the US, UK, and South Asian countries.

Skills: Proven track record of successfully acquiring, developing, and managing seller relationships.

Strong understanding of e-commerce marketplaces, online selling strategies, and digital marketing techniques.

Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

Strong analytical and problem-solving skills, with the ability to analyze data and identify actionable insights.

Proficiency in using e-commerce platforms and tools. Fluency in English, with additional proficiency in languages spoken in the US, UK, and South Asian countries being a plus.

Benefits:

Competitive salary and benefits package.

Opportunities for professional growth and development.

Collaborative and supportive work environment.  

The chance to be part of a fast-growing and innovative e-commerce company.