What do you need to know about us?
M+C Saatchi Performance is an award-winning global digital media agency, connecting brands to people. We deliver business growth for our clients through effective, measurable, and evolving digital media strategies.

What can you look forward to:
Being a part of the world’s largest independent advertising holding group:
- Family Health Insurance Coverage.
- Flexible Working Hours.
- Regular events including Reece Lunch & indoor games.
- Employee Training/Learning Programs

What we are looking for:
We are looking for curious individuals who are keen to develop their knowledge across Social and Search advertising, who thrive in a fast-paced environment and can be both analytical and creative.

Overview:

We are seeking a skilled and proactive Infrastructure Support Analyst to join our global infrastructure team based in our New Delhi office. The ideal candidate will be responsible for supporting, maintaining, and optimising our global IT infrastructure, ensuring reliability, scalability, security, and performance across hybrid and multi-cloud environments. You will provide hands-on technical support, incident resolution, and operational maintenance across Azure, AWS, Microsoft 365, Google Workspace, virtualization platforms, monitoring systems, networks, and endpoint devices.

Key Responsibilities:

• Infrastructure support & maintenance: responsible for providing day-to-day support for servers, storage, networking, and cloud platforms. Manage and troubleshoot systems, platforms, connectivity, and integrations across our hybrid and multi-cloud infrastructure.
• Systems Administration: responsible for administering systems including servers, cloud platforms, workstations, and mobile devices. Ensure systems are up to date and configured securely.
• Incident Response and Management: required to, in collaboration with partners, respond to infrastructure incidents and system failures. Identify root causes, contain damage, and remediate affected systems and data.
• End User Compute Environment Management: Maintain policy, software, and operating system deployment management. Leverage Intune and JAMF. Demonstrate deep understanding of Microsoft technologies and related infrastructure. Utilise strong PowerShell scripting skills.
• Capacity Management: manage overall capacity utilisation of server, storage, and network environments. Optimise resources to meet business requirements.
• Deployments: Support branch office and technical deployments.
• IT Project Team: Key technical contributor in global IT transformation projects including but not limited to Google Workspace to Microsoft 365 migrations and global network refresh and rollout.
• Required Technology Experience: Experience with Microsoft 365, Azure, Google Workspace, Networks, Meraki, VMware, Nutanix, HyperV, DHCP, DNS, etc. Strong knowledge of hybrid IT infrastructure support. Proven systems administration skills. Expertise in incident response and management. Proficiency in managing end-user compute environments using Microsoft tools. Capacity management experience. Ability to handle technical deployments in various locations. Excellent problem-solving and communication skills.

About You:

You have a proven track record in supporting hybrid IT systems and infrastructure on a global scale. You’ll demonstrate a strong understanding of on-premises and cloud technologies such as VMware, Nutanix, HyperV, Microsoft Azure, AWS, and Google Cloud Platform.

Key Skills:

• Over 5 years of experience in IT infrastructure support and administration.
• Strong technical knowledge in Microsoft 365, Google Workspace, Windows OS, Active Directory, Backup and Disaster Recovery.
• Proficient in Identity and Access Management platforms (e.g., Entra ID, Okta).
• In-depth understanding of server technologies, enterprise storage, network protocols, and infrastructure components.
• Skilled in managing and deploying resources within public cloud environments (e.g., Microsoft Azure, AWS).
• Familiar with virtualisation infrastructure (e.g., VMware, Nutanix, Hyper-V, Azure Stack HCI).
• Knowledgeable in Mobile Device Management platforms (e.g., Intune and JAMF).
• Well-versed in ITIL frameworks and best practices.
• Experience with Desktop as a Service (e.g., Citrix, AVD), automation tools (e.g., PowerShell, Power Automate), and Linux OS.
• Excellent problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Industry-recognised IT certifications (e.g., ITIL, Microsoft, Cisco) are a plus.