M+C Saatchi World Services is part of the M+C Saatchi Group, a global creative solutions company headquartered in the UK, with major hubs across Europe, the Americas, Asia Pacific, the Middle East, and Africa. Guided by the belief that cutting-edge communications and technologies can change the world, we help our clients solve some of the world’s most complex challenges — operating at the intersection of strategy, creativity, and impact to shape narratives, influence behaviour, and deliver meaningful real-world outcomes.

ABOUT THE ROLE:

As a Senior Account Manager in M+C Saatchi World Services in London, you’ll play a central role in delivering high-impact communications campaigns focused on social change and complex global issues.

Working cross-agency you’ll support the full lifecycle of integrated communications projects in a specialist team as a senior point of expertise within your assigned regions and areas of operation. You’ll work closely with project teams, strategy, insights, geopolitics, production and delivery colleagues to ensure network activity is effective, well-managed and aligned with project objectives.

This is a role for someone confident operating in complex environments, able to build strong relationships, comfortable engaging internal and external stakeholders, exercise sound judgement, manage risk, and take responsibility for both people and outcomes.

What you'll do:

Own and manage delivery.
Oversee delivery across timelines, budgets, and strategy. Manage. You’ll be the expert on your assigned areas of operation, understanding local dynamics, risks, and opportunities.

Partner with project teams.

Work closely with project and support teams (including strategy, insights, geopolitics, production, and dissemination) to keep work moving from planning through delivery. Attend project meetings, provide expert input, and ensure actions are followed through.

Deliver high-quality reporting.

Produce and oversee reporting, including atmospherics, activity updates, and investigative reports. Ensure information is accurate, timely, and clearly communicated to line management and project teams.

Engage confidently with suppliers.
Present clearly and articulately. Lead constructive discussions around feedback, filter and debrief thoughtfully, and push back where appropriate in a clear and solutions-focused way.

Build strong relationships.
Develop trusted relationships with cross-agency teams. Represent creative and strategy perspectives effectively, and demonstrate strong knowledge of relevant regions, sectors, and current affairs.

Manage risk.

Support risk management at project and regional level, including preparation of documentation. Promote best practice, ensuring SOPs are followed at all times.

Lead and develop others.

Support and train assigned more junior colleagues, setting clear standards and providing guidance based on your experience. Maintain awareness of workload, wellbeing, and resilience within the team.

Oversee administration and finance.

Maintain accurate records of network contact and activity, ensuring data is properly captured and stored. Manage day-to-day network finances, including trackers and budget oversight, and contribute to discussions about appropriate funding levels.

ABOUT YOU

You’ll have experience in commercial communications, international development, capacity building or similar, within complex, high-stakes environments.

You’re organised, perceptive, and emotionally intelligent, with a clear sense of responsibility to the organisation, the suppliers you work with, and the wider impact of the work.

You’ll bring:

• Proven experience as a Senior Account Manager or equivalent role.

• Strong relationship management skills and an understanding of human behaviour.

• A practical understanding of communications and behaviour change.

• Confidence engaging with stakeholders and understanding changing requirements.

• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)

• A strong sense of responsibility for organisational reputation and network welfare.

Bonus points if you have:

• Additional language skills or relevant cultural experience in the Middle East

• Educational or professional experience in areas such as International Development, Foreign Aid, Security and Defence, Current Affairs, Media, Capacity Building, or Resilience..

ABOUT M&C SAATCHI WORLD SERVICES

M&C Saatchi World Services is a specialist division of M+C Saatchi Group, the world’s largest independent communications network. Our specialists work in office hubs across six continents, grounding our global expertise in local nuance.

We offer award-winning commercial communications capabilities, which are utilized by global organizations to address the world’s most complex problems across defence, development, diplomacy, homeland and national security, law and order, health, education, and the environment.

We work with clients that want to help the hardest-to-reach, hardest-to-influence audiences. This includes a range of Western Government departments, such as DOS and USAID; partner governments, including the U.K. and Australia; and prominent IGOs/NGOs such as the U.N.

We are a comms agency that works on behaviour change projects typically focused on issues related to Security, Defence and Stabilisation. Whether it’s producing critically acclaimed feature films in Africa, to TV shows in the Middle East, to pop music videos in Asia, we have a record of leveraging creativity to access communities anywhere in the world.

#WS #LI-BM1